Mercia's Management and Skills Trainer. 

With over 20 years’ experience in learning and development, Louise specialises in professional skills, management, and leadership. She delivers engaging face-to-face, virtual, and e-learning programmes for all levels, focusing on communication, relationships, coaching, and performance management. 

As a trained Mental Health First Aider, her expertise also includes wellbeing, resilience, and stress management.

Louise's motivational style achieves strong results, building confidence, skills, and mindset, while her industry insight and personalised approach make her training an asset for enhancing performance and capability.

Mark started his tax career with the Inland Revenue and completed the full Inspector training. He later joined Mercia and has spent the last two decades lecturing to and advising hundreds of practices around the country.

I'm a multimedia graphic designer working for Wilmington plc, where I've spent nearly two decades as part of the Mercia Group team. My work spans animation, video production, digital content, and branding, and alongside that, I produce and edit Mercia's podcast output, combining tools like GarageBand with AI-powered software to deliver polished, professional audio content.

I'm always looking to work smarter, and I've streamlined my podcast production workflow from 30 minutes down to just 10, freeing up more time for the creative details that make each episode stand out. I also introduced audiograms to Mercia's social media presence, giving the podcast a stronger visual identity across platforms and helping to grow its audience reach.